Contact

Contact Legal

The right channel for every legal, privacy, security, and billing question.

Effective date: [TODO — set at launch] · Applies to DECISION ENGINE and redpalm.ai

Overview

Use the channels below so your request reaches the right people quickly. All addresses are monitored; response targets for security reports are described in the Vulnerability Disclosure Policy.

TODO before launch

These @redpalm.ai addresses are placeholders — confirm each mailbox exists and is monitored before launch.

01.Contact Channels

Legal

Contracts, terms, DPAs, disputes, and general legal questions.

legal@redpalm.ai

Privacy

Data subject requests, privacy questions, GDPR/CCPA rights.

privacy@redpalm.ai

Security

Vulnerability reports and security questions. See the disclosure policy.

security@redpalm.ai

Enterprise Compliance

Signed DPAs, security questionnaires, and vendor reviews.

compliance@redpalm.ai

Billing

Invoices, refunds, cancellation help, and service-credit claims.

billing@redpalm.ai

Media

Press and media inquiries about RED PALM and DECISION ENGINE.

press@redpalm.ai

02.Postal Address

RED PALM · [Company legal name & registered address — TODO before launch]

03.What to Include

Your account email (for customer requests), so we can verify you.
The policy or document your question concerns.
For privacy requests: the right you are exercising and the data involved.
For security reports: follow the Vulnerability Disclosure Policy format.

FAQ

How fast do you respond?

Security acknowledgements within 3 business days; privacy requests within the timeframes required by applicable law; general legal inquiries as quickly as we can.

Related policies

Vulnerability Disclosure Policy Privacy Policy Data Processing Addendum